Vault

Service is what counts in business

My second vacation of the year started on June 27th at 4pm. I got in my car to drive home - south to San Antonio when I realized I didn’t want to drive home and start packing for my week at the beach. I wanted to walk the streets of Austin, Texas and eat breakfast at my favorite breakfast place, Kerbey Lane Cafe on Guadelupe.

So I made reservations through a friend’s website, www.travelwithbobbie.worldventures.biz. I paid for a room at The Radisson on 1st & Congress (this is where I usually stay in Austin). I valet my car and go to the front desk to check in. I am not greeted by Aaron, who just happens to be the night manager. He is sullen, pissy, and not welcoming.  He proceeds to tell me that my card was declined by my travel service and that my paid reservation is not paid. I say, ’ok, must be a glitch. I’ll check my confirmation and my bank account to see if this is the case.’ 

Sure enough, my reservation is paid and out of my bank account. I go back to him to clarify what he is telling me and he says that my card went through after I walked away. At this point I am confused and I asked how could my card go through when my reservation is already paid through an online service? He says he charged my card through a new reservation and I am now paid.

Wait a minute! I now have TWO paid reservations for the same night with the same hotel!!! Too late - The Radisson just lost a customer because of crappy service by Aaron. No help, no support, no accountability, no smile, no ‘how are you this evening’, no NOTHING! I’m not staying at The Radisson. He gives me my keys and walks away. Just walks away. No have a nice stay, enjoy your evening.

Whoa there boy!!! I’m not staying here! Do you really think that I will let you charge me double for a terribly performed customer service act!!!

Now I have to go through getting everything cancelled and I still don’t have a hotel to stay in tonight.

I go down 3 blocks to my back up hotel, Hampton Inn and Suites at 2nd & San Jacinto. I walk in get a room at about the same price and its easy as pie!!! Meanwhile, I have texted my friend Bobbie Thomas to let her know of the glitch with The Radisson. She says she will take care of it and not too worry.

See there Aaron! Accountability, support, service with smile, working the problem. Radisson just lost about $3k a year from me and hopefully a few more who read this will not give Radisson another shot.

For superior service and quality travel support go to www.travelwithbobbie.worldventures.biz.